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Delivery & Returns

 

If the customer would like to collect products from the Cape Town office, the following simple process occurs. At the checkout stage, the customer would simply need to select which location they would like to collect from (this is done via a drop-down option). Once payment has been received and the order is ready for collection, the customer will be provided with an invoice number as well and collection details. Please note that once the purchase is ready for collection, the customer will be notified via email or a telephone call. Please note that the Supplier cannot accept payment at the collection points and all orders must be placed online.

The customer may be requested on delivery to produce the customers’ ID and / or credit card for fraud prevention purposes. Please note deliveries will only take place during business hours unless special arrangements have been arranged.

The Supplier strives to fulfill orders as soon as possible. Under normal circumstances, the time it takes from when an order is placed until it is dispatched for delivery is 3 working days. For payment by deposit, no dispatch occurs until the money has cleared. Approximate time taken from dispatch to the receipt of goods:

•  Major Centers: 2 to 3 working days (From time of dispatch)

•  Regional Centers: 2 to 3 working days (From time of dispatch)

•  Remote Areas: 3 to 5 working days (From time of dispatch)

Returns
Should an item not meet with the customers’ satisfaction for whatever reason, they may return the goods to the Supplier within seven days of receipt. The customer will then get a full refund less all-direct costs incurred by the Supplier associated with the order such as actual delivery costs. The goods must be returned with all packaging, documentation and be undamaged in any way. A written reason for the cancellation must accompany the returned goods.

The customer has 7 days the "day after" the day that the goods are received under the distance selling act from arrival of the goods to cancel the contract. The goods must be returned to the Supplier in the condition they were dispatched, complete with all packaging and in a re saleable state.

The goods remain the customers’ responsibility until they are received and signed for by the Supplier.

If an order is cancelled/returned, a 10% handling fee will be levied to cover processing/handling fees.

If an unwanted product is returned and exchange for a different product, the customer will be charged or refunded any price difference plus return shipping.

Should the situation arise that stock the customer has placed an order for is unavailable within the usual delivery period, the Supplier will contact them and notify them of the situation. The customer will then be given the option of cancelling or amending the order or waiting for new stock to become available.